Terms & Conditions

Delivery Information

 

Delivery quotes are for mainland UK only, if you require international delivery, please contact us on 0208 9861 664

 

Please note: delivery charges are quoted including VAT.

 

To make sure your delivery is going to be accepted at the delivery address, please assure all of the necessary requirements are checked before ordering.

 

Due to COVID- 19 (coronavirus) supply of perspex and ribbed effect polycarbonate is suffering from some delays. Please be aware that delivery times are subject to change on the basis of lead times for the inserts. However, you (the customer) will be informed about all the updates and changes regarding your order by email. KAI Interiors and Mayan Furniture are not liable for any delays in delivery caused by COVID-19 (coronavirus)

 

International deliveries are subject to border and customs checks. You will be responsible for paying any import duties and taxes incurred. You will also need to provide any information required to clear your goods through your country’s customs. KAI Interiors and Mayan Furniture are not liable for any delays caused by border/ customs checks.


Please check your parcel and goods when they are delivered to ensure they are not damaged from the transit. Should any damage to the product or packaging be found please document this through photography and send it to us immediately as well as marking as damaged with the courier.

 

Returns Policy

 

Great attention to detail and quality is put into our products. Each of our social distancing screens is bespoke, meaning they are designed from scratch and built to the specific measurements chosen by you (the customer) when ordering. Therefore, each screen is unique and there could be minor variations between each, however, if in, the unlikely situation that the product is faulty due to a manufacturing issue please follow our return procedure stated below.

 

We offer an exchange of social distancing screens provided that they are returned to our warehouse at 5 Scottow Enterprise Park Coltishall Airfield, Norwich NR10 5FB, United Kingdom in the same condition it was delivered and in the original packaging.

 

You are liable for the cost when returning the social distancing screens to us. Make sure they are in the same condition as when you received them.

 

We are unable to offer any refunds on bespoke products (social distancing screens)

 

Terms & Conditions

 

All orders are placed with KAI Interiors which is a business name of KAI Design Limited:

Registered in England No. 8045888

VAT registration No GB120120203

Registered Office: Unit B2, 1B Mentmore Terrace, London E8 3DQ

 

These terms and conditions will apply to all sales of products made and supplied by KAI Interiors to our customers.

 

Cancellation and order amendments

 

Where the goods are "made to order"/ ”bespoke” you cannot:

 

-        amend or cancel your order after 24 hours of placing the order

-        return the goods for a refund unless faulty due to a manufacturing issue